DR. SURESH KUMAR KRISHNAN (DRSK)
Managing Director of Strasys Solutions Sdn.Bhd
PhD in Quality & Productivity Improvement
PRINCE2 Project Management Practitioner
M.Sc in Quality & Productivity Improvement
B.Sc. Statistics (Hons), UPM
Lead Auditor QMS (IRCA)
Adjunct Lecturer Probability & Statistics, University Technology Petronas (UTP)
25 Years of Experience
Expertise in QMS (ISO9001), Lead Auditor(QMS), Internal Auditing(QMS), TQM, System Documentations, Key Performance Indicators (KPIs), Creating Innovative Mind, Kaizen Group Coaching, Strategy Development, Short and long term Strategy implementation, Data Management and Statistical Analysis, Performance Management, Critical Thinking, Creative Problem Solving, Root Cause Analysis (RCA), Research Methods, Questionnaire Design, Sampling Techniques, Customer Feedback Management, Process Improvement, Time Management, Project Management, Relationship Management and Team Development, Learning Need Analysis (LNA), TNA, Standards Development
Has worked in Malaysia, Brunei, China, Indonesia, United Republic of Tanzania, Kingdom of Saudi Arabia and South Africa
DRSK’s Published Papers
The importance of Measuring Cost of Quality: Related Studies; Seminar on Quality and Productivity Isues; 'Kepentingan Pengukuran Kos Kualiti: Tinjauan Kajian Berkaitan'; Seminar Isu-Isu Kualiti dan Produktiviti -Anjuran bersama Pusat Pengajian Matematik dan Institut Statistik Malaysia, (Nov 1999). (Kuala Lumpur) – Conference Proceedings Paper
On The Measurement of Cost of Quality; International Conference on Mathematics and its Application in the New Millenium, (July 2000). (Kuala Lumpur) – Conference Proceedings Paper
The Impact of Service Quality in Primary Health Care (PHC) at a private practice In Malaysia: A Case study; International Conference on the recent development of Statistics and its application. (June 2001) (Kuala Lumpur) – Conference Proceedings Paper
Performance Measures: Time to Rethink, Reflection from Malaysia Measuring Business Excellence (The Journal of Business Performance Management), 2006, Volume 9 Number 3, pp. 47-49.
Increasing The Visibility of Hidden Failure Costs. Measuring Business Excellence (The Journal of Business Performance Management), 2006, Volume 10 Number 4, pp. 77-101.
Papers Co-Authored by DRSK
Evaluating Public Sector Efficiency with Data Envelopment analysis: A Case Study in Road Transport Department, Selangor, Malaysia; Special Issue Proceedings of the 5th World Congress for Total Quality Management The Naked Truth About Business Excellence in the 21st Century, (June 2000), Vol.11, pp. S830-S836. – Journal Paper
The Structural Impact of Total Quality Management on Financial Performance Relative to Competitions through Customer Satisfaction: a study in Malaysian manufacturing companies; Special Issue Proceedings of the 5th World Congress for Total Quality Management The Naked Truth About Business Excellence in the 21st Century, (June 2000), Vol.11, pp. S808-S819. – Journal Paper
Quality of Life Following Coronary Artery Bypass Surgery: Early experiences in the Malaysian Setting; Special Issue Proceedings of the 5th World Congress for Total Quality Management The Naked Truth About Business Excellence in the 21st Century, (June 2000), Vol.11, pp. S788-S795. – Journal Paper
On The Analysis of Out-of-Control in Box Chart; International Conference on Mathematics and its Application in the New Millennium, (July 2000). – Conference Proceedings Paper
Coronary Artery Bypass Surgery: What say the patients? ; Proceedings of the 6th World Congress for Total Quality Management Business Excellence - What is to be done. (June 2001), Volume 1, pp.449-455 – Conference Proceedings Paper
Charting the Arrival Times at an Emergency and Trauma Center Using Circular Data Analysis; Proceedings of the 6th World Congress for Total Quality Management Business Excellence - What is to be done. (June 2001), Volume 2, pp.293-297. – Conference Proceedings Paper
Guests’ Satisfaction of Live Entertainment: A Case Study at the Park Royal Hotel, Kuala Lumpur, Malaysia; Proceedings First Asia Pacific forum for Graduate Students Research in Tourism, May 2002. (Tourism Activities Centre, Macau SAR) – Conference Proceedings Paper
Janson Ong Wai Kit, Vijanth Sagayan Asirvadam and Suresh Kumar Krishnan, "Data Mining Approach on Nationwide School Exam System” submitted to he Second International Conference on Information and Communication Technologies (ICT 2004) November 18-19, 2004. – Conference Procedings
Janson Ong Wai Kit, Vijanth Sagayan Asirvadam and Suresh Kumar Krishnan, “Data Mining On E-Commerce Transaction For Improving Customer Relationship Management (CRM)” International Conference on Information and Communication Technology in Management (ICTM 2005), May 23-25, Melaka Malaysia.
Janson Ong Wai Kit, Vijanth Sagayan Asirvadam and Suresh Kumar Krishnan, “Health Informatics on Low Birth Rate Data”, Symposium On Engineering and Technology(Forging Synergies in Education, Research, Development and Commercialization), 15-16 December 2008, Labuan Malaysia
DRSK’s International Recognitions & Conferences Attended
The Impact of Poor Quality Costs (PQC) on Performance Measures; Proceedings of the 6th World Congress for Total Quality Management Business Excellence - What is to be done. (June 2001), Volume 2, pp.42-51 (St. Petersburg, Russia) – Conference Proceedings Paper
Cost of Quality: the hidden costs; Special Issue Proceedings of the 5th World Congress for Total Quality Management the Naked Truth about Business Excellence in the 21st Century, (June 2000), Vol.11, pp. S844-S848. (Sheffield, UK) – Journal Paper
Making The Hidden Costs of Quality more visible: Proceedings of the 7th International Conference on ISO 9000 and TQM - Change Management, (April 2002), pp 130. (Melbourne, Australia) – Best Paper Award. – Conference Proceedings Paper
Measuring Process Capability Indices and Taguchi's Loss in Six-sigma Quality: A simulation Study: Proceedings of the 7th International Conference on ISO 9000 and TQM - Change Management, (April 2002), pp 130.( Melbourne, Australia) – Conference Proceedings Paper
A Total Quality Culture for the Emerging New Challenges: A Conceptual Framework. Proceedings of the 9th International Conference on ISO 9000 and TQM – TQM Best Practices (April 2004). (Bangkok, Thailand) – Conference Proceedings Paper
Creating Measures, Feedback and Better Outcome by Focusing on Interested Parties: A Conceptual Framework; Proceedings 3rd International Conference on Quality, Reliability And Infocom Technology (Trends And Future Directions), 2-4 December 2006 (New Delhi, India). – Conference Proceedings Paper
Book Authored Thus Far
